FAQ
Common questions
Quick answers about our work, quotes and scheduling. Don't see yours? Call us.
Commercial
What kinds of commercial buildings do you work on?
Offices, retail, restaurants, warehouses, medical offices, multi-family properties, modular offices and job sites, with rooftop units, condenser banks and VRF systems.
Do you offer maintenance agreements?
Yes. We set a schedule for your equipment, usually quarterly or seasonal, and send a written report after every visit, whether you have one building or several.
Can you work around our business hours?
Yes. We plan installs and maintenance around your tenants and customers, and we'll tell you ahead of time if any equipment needs to be shut down.
Do you install and commission VRF systems?
Yes. We install VRF systems such as LG Multi V and handle startup and commissioning.
Can you work with our general contractor on a new build?
Yes. We coordinate with your GC's schedule on new construction and tenant buildouts and start up the system before turnover.
Residential
How do I know if my AC needs repair or replacement?
A good rule of thumb is to multiply the system's age by the repair price. Over $5,000, replacement is worth pricing out. Try our repair or replace calculator, and we'll always give you both options in writing.
How often should my system be serviced?
Twice a year is best: the AC in spring before the heat, and the heating in fall. Regular service keeps efficiency up and catches worn parts early.
How long does an air conditioner last in Texas?
Most last around 12 to 15 years here. Long cooling seasons work equipment harder than in milder climates, so regular maintenance makes a real difference.
What size system does my home need?
It depends on your home's square footage, insulation, windows and layout, not just the size of the old unit. We size every replacement for the house it's going into.
Do you work on all brands?
Yes, we repair and maintain all major brands of air conditioners, heat pumps and furnaces.
Quotes and scheduling
Are quotes really free?
Yes. We look at the equipment, explain what we found and give you a written price before any work starts.
What are your hours?
Monday through Friday 8:00 AM to 5:00 PM, and Saturday 9:00 AM to 5:00 PM. We're closed Sunday.
What areas do you serve?
Our main cities are San Marcos, New Braunfels, Kyle and Austin. If you're nearby, call and ask. See the full service area.
Are you licensed and insured?
Yes. We're licensed by the State of Texas, license number TACLA152843E, our technicians are EPA 608 certified, and we're fully insured.
Do you offer financing?
Yes. Financing is available for new systems and larger repairs. Ask about it when you request your quote, or call (210) 763-8075.
Still have a question?
Ask our assistant for a quick answer, call us during business hours, or send a quote request and we'll get back to you.